Comfyzz – Terms & Conditions

Welcome to Comfyzz. By accessing or using our website, placing an order, or purchasing any product, you agree to the following Terms & Conditions. Please read them carefully before proceeding.

1. Use of the Website

By using this website, you confirm that:

  • You are at least 18 years old, or using the website under supervision of a guardian.
  • You will not misuse or attempt to harm the website, servers, or our services.
  • You will provide accurate information when placing an order.

Comfyzz reserves the right to refuse service, cancel orders, or block users for misuse or suspicious activity.

2. Product Information

We do our best to provide accurate product descriptions, images, and details.
However:

  • Colors may vary slightly due to screen differences.
  • Minor variations in design or packaging may occur.

If you find an issue during delivery, please check the “Return & Check Policy” section.

3. Order Policy

Order Confirmation

  • After placing an order, you will receive a confirmation message with the order details.
  • Ensure your phone number and address are accurate to avoid delays.

Order Processing

  • All orders are processed within 1–2 working days.
  • During high-demand seasons, processing may take slightly longer.

Order Cancellation

  • Orders cannot be cancelled after they are processed or shipped.
  • If you need help, contact us as soon as possible.

4. Delivery Policy

Delivery Time

  • Delivery within Bangladesh takes 2–5 working days, depending on location.
  • Remote areas may require extra time.
  • Delays caused by courier services are beyond our control, but we will help track your parcel.

Shipping Charges

  • Standard courier charges apply.
  • Shipping fees are shown at checkout before confirming your order.

Failed Delivery Attempts

  • If the courier cannot reach you, they will attempt again.
  • Wrong address or unreachable phone may cause the parcel to return to us.
  • Re-delivery charges may apply.

Damaged or Lost Parcels

  • If your parcel arrives damaged or does not arrive, contact us immediately.
  • We will investigate and assist with replacement or refund where applicable.

International Delivery

  • Currently, we only deliver within Bangladesh.

5. Return & Check Policy

At the time of delivery

  • You must check the product in front of the delivery person.
  • If you find issues with color, design, size, or anything else, inform us immediately.
  • If there is a valid issue, we will provide a replacement.

After delivery

  • No complaints or claims will be accepted later if the product was not checked during delivery.

If you want to return

  • Return delivery charges must be paid by the customer.
  • The product must be unused and in its original condition.

6. Pricing & Payments

  • Prices listed on our website are final and include applicable taxes.
  • Payment must be completed using the available and secure payment methods.
  • We do not store or collect card payment details. All transactions are processed securely by authorized payment partners.

7. Privacy Policy

Your privacy is important to us.
We collect the following information to process and improve your orders:

  • Name, phone number, delivery address
  • Order details and transaction information
  • Browsing data like IP address, device info, pages visited

We use this information to:

  • Process and deliver orders
  • Provide customer support
  • Improve website performance
  • Send promotional offers (only if you opt in)

We do not sell or trade your information.
We only share necessary details with:

  • Courier partners
  • Payment partners
  • Technical service providers

For full details, visit our Privacy Policy page.

8. Cookies

Our website may use cookies to improve your experience, analyze traffic, and remember your preferences.
You may disable cookies anytime through your browser settings.

9. Limitation of Liability

Comfyzz is not responsible for:

  • Delays caused by courier services
  • Incorrect delivery information provided by the customer
  • Misuse of products after delivery
  • Technical errors, downtime, or website issues

Our total liability is limited to the value of the product purchased.

10. Third-Party Links

Our website may contain links to external websites.
We are not responsible for the content or privacy practices of third-party sites.

11. Changes to Terms

Comfyzz reserves the right to update or modify these Terms & Conditions at any time.
Changes will be effective immediately once posted on this page.

12. Contact Us

For questions regarding orders, delivery, or these Terms, contact us at:

Comfyzz Support
📞 01798078267